Man with Van The Hyde Terms and Conditions
These Terms and Conditions apply to all removal, delivery, transport and associated services provided by Man with Van The Hyde. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
1.1 In these Terms and Conditions, the following words have the meanings set out below.
1.2 We, us, and our refer to Man with Van The Hyde, the provider of removal and transport services.
1.3 You and your refer to the customer, being the person or organisation booking or using our services.
1.4 Services means any removal, man and van, transport, loading, unloading, packing, delivery, or related services that we provide.
1.5 Goods means all items, belongings, furniture, boxes, and any other property that you ask us to move, transport, handle, or store.
1.6 Service area means the geographic area within which we normally offer our man and van and removal services. This may change from time to time at our discretion.
2. Scope of Services
2.1 We provide man and van services, small to medium removals, single item and multi-item deliveries, and related assistance such as loading and unloading, subject to these Terms and Conditions.
2.2 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing of fragile items, or any specialist removal services.
2.3 You are responsible for ensuring that the services you request are suitable for your needs, including access requirements, vehicle size, and any additional labour you may need.
2.4 We may refuse to move any item that we reasonably believe to be unsafe, illegal, excessively heavy, or likely to cause damage to our vehicle, equipment, or personnel.
3. Booking Process
3.1 Bookings may be made by you through our accepted communication methods. By requesting a quotation or making a booking, you warrant that all information supplied is accurate, complete, and up to date.
3.2 When you request a service, we may provide an estimated quote based on the information you supply regarding addresses, access conditions, dates, times, size and number of items, and any special requirements.
3.3 Any quotation is given on the basis of the information provided by you and is not binding until we confirm the booking. If your information is incomplete or inaccurate, we reserve the right to amend the quotation or cancel the booking.
3.4 A booking is only confirmed when we have expressly accepted your request for services and, where applicable, received any required deposit or prepayment. We are under no obligation to accept a booking.
3.5 You must inform us in advance of any constraints such as parking restrictions, limited vehicle access, stair-only access, lifts, narrow doorways, or long carrying distances so that we can plan the service appropriately.
4. Service Area and Access
4.1 We generally operate within our defined service area. Services outside this area may be offered at our discretion and may incur additional charges.
4.2 It is your responsibility to arrange any parking permits, authorisations, or permissions required at collection and delivery addresses. Any parking fines or penalties incurred due to insufficient permissions or instructions from you may be charged to you.
4.3 You must ensure that there is safe, reasonable, and timely access for our vehicle and personnel. If access is restricted or unsafe, we may refuse to carry out part or all of the services, or additional charges may apply for extra time or alternative arrangements.
5. Customer Responsibilities
5.1 You are responsible for packing and securing your goods in suitable containers, unless we have expressly agreed to provide packing services.
5.2 You must be present, or ensure that an authorised representative is present, at the agreed times to provide access, give instructions, and sign any relevant documents.
5.3 You must clearly label any items requiring special care or fragile handling and notify us of any items of high value or particular sensitivity.
5.4 Children, pets, and other persons at the property must be kept away from operational areas to ensure health and safety during loading and unloading.
5.5 You must not ask our staff to undertake any action that might reasonably be considered unsafe, illegal, or outside the normal scope of a man and van or removal service.
6. Prohibited and Restricted Items
6.1 We do not carry hazardous materials, illegal goods, explosives, flammable liquids or gases, firearms or ammunition, perishable food in unsuitable condition, or any items prohibited by law.
6.2 You must not include in the goods any items of exceptional value such as cash, jewellery, important documents, antiques, or works of art without prior written agreement. We do not accept liability for such items unless expressly agreed in advance.
6.3 If we discover prohibited or unsafe items among the goods, we may refuse to move them and may, at our discretion, suspend or terminate the service without refund.
7. Payments and Charges
7.1 Our charges are based on factors including time, distance, size and quantity of items, number of staff required, and any additional services requested.
7.2 Before the service date, we will inform you of the applicable rates and any minimum booking periods. You are responsible for understanding the basis of the charges before confirming your booking.
7.3 We may require a deposit or full prepayment to secure your booking. Any required amounts will be notified to you at the time of booking.
7.4 Unless otherwise agreed, the balance of the charges is due on completion of the service on the same day. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.
7.5 Additional charges may apply where the actual work exceeds the original estimate due to factors including but not limited to delays caused by you or third parties, additional items not declared at the time of booking, extended waiting times, restricted access requiring extra labour, or changes of address or route.
7.6 All payments must be made using accepted methods as advised by us. You are responsible for any bank or transaction fees associated with your chosen payment method.
8. Cancellations and Amendments
8.1 If you wish to cancel or amend your booking, you must notify us as early as possible.
8.2 We may apply a cancellation charge where a booking is cancelled at short notice. The applicable cancellation policy in terms of timeframes and percentages will be communicated to you at or before the time of booking.
8.3 If you cancel on the day of the scheduled service, we may charge up to the full quoted amount to cover allocated time, vehicle, and staffing costs.
8.4 If you wish to change the date, time, or scope of the service, this will be subject to our availability and may result in a revised quotation. We are not obliged to accept changes once a booking has been confirmed.
8.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will aim to offer an alternative date or time. Our liability for such cancellation is limited to any prepayments made for the affected booking.
9. Delays and Waiting Time
9.1 We will make reasonable efforts to arrive at the agreed time, but timings are estimates only and may be affected by traffic, road conditions, weather, or other factors outside our control.
9.2 We are not liable for any loss or expense you incur as a result of delays to arrival or completion times, provided we have acted with reasonable care and diligence.
9.3 If our staff and vehicle are required to wait due to lack of access, your late arrival, or delays caused by you or your representatives, additional waiting time charges may be applied in accordance with our current rates.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, you acknowledge that minor scuffs, marks, or wear and tear may occur in the normal course of moving.
10.2 Our liability for loss of or damage to goods is limited to a reasonable amount proportionate to the service fee and the nature of the goods, unless otherwise agreed in writing.
10.3 We are not liable for loss or damage arising from your failure to pack items properly, inherent defects in goods, normal deterioration, or pre-existing damage.
10.4 We are not responsible for damage to furniture or goods that require dismantling or reassembly unless we have explicitly undertaken that work and any damage is directly caused by our negligence.
10.5 We are not liable for any indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress, arising from or in connection with our services.
10.6 You must inspect goods and property as soon as reasonably possible after the service. Any claim for loss or damage must be reported to us in writing without undue delay, providing full details and evidence where available.
11. Damage to Property and Premises
11.1 We will take reasonable care to avoid damage to property, floors, walls, and fixtures during loading and unloading.
11.2 You are responsible for protecting floors, carpets, and surfaces where necessary, and for informing us of any particularly delicate areas or fixtures that need special care.
11.3 We are not liable for damage caused by moving goods in areas with restricted access or where you have requested that we proceed against our advice, for example squeezing large items through tight spaces.
11.4 Any claim for damage to property or premises must be notified to us as soon as reasonably practicable, and no later than a reasonable time after completion of the service, with supporting information where possible.
12. Waste, Disposal, and Environmental Regulations
12.1 We are not a licensed waste carrier for general refuse unless expressly stated. We do not remove or dispose of household waste, building rubble, hazardous waste, or fly-tipped materials as part of our standard services.
12.2 If we agree to remove items for disposal, such items must be clearly identified and separated from goods intended for removal or storage. Additional charges may apply for disposal and recycling services.
12.3 You must not ask us to dispose of items in a way that breaches waste management or environmental regulations. We reserve the right to refuse any disposal request that we consider non-compliant.
12.4 You remain responsible for ensuring that any items you request to be taken away for disposal are lawfully and safely capable of being handled, transported, and processed.
13. Insurance
13.1 You are strongly advised to maintain your own insurance for your goods during removal and transit, as our liability is limited.
13.2 Where available, we may provide details of any cover that applies to our services, but it is your responsibility to confirm whether such cover is sufficient for your needs.
14. Health and Safety
14.1 We take the health and safety of our staff and customers seriously. Our personnel are entitled to work in a safe environment and may refuse to carry out any task they reasonably consider unsafe or inappropriate.
14.2 Abuse, threats, or harassment towards our staff will not be tolerated. We may terminate the service immediately in such circumstances without any refund and may take further action where appropriate.
15. Data Protection and Privacy
15.1 We may collect and process personal information about you for the purposes of handling enquiries, managing bookings, delivering services, and administering payments.
15.2 We will take reasonable steps to keep your personal information secure and will only retain it for as long as necessary for business, legal, or regulatory purposes.
16. Force Majeure
16.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control. This includes, but is not limited to, extreme weather, accidents, road closures, public disturbances, strikes, or acts of government.
16.2 In such circumstances, we may suspend or adjust the services, and we will seek to notify you as soon as reasonably possible.
17. Complaints and Dispute Resolution
17.1 If you are dissatisfied with any aspect of our service, you should raise your concerns with us as soon as possible so that we have an opportunity to address them.
17.2 We aim to handle complaints fairly and promptly. You agree to cooperate with us in good faith to resolve any dispute arising from or in connection with the services.
18. Variation of Terms
18.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service, unless changes are required by law.
18.2 Any variation to these Terms and Conditions requested by you will only be effective if expressly agreed by us in writing.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
20. Severability
20.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
21. Entire Agreement
21.1 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
21.2 You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
