Terms and Conditions for Man With Van The Hyde

These Terms and Conditions set out the basis on which Man With Van The Hyde provides removals, transport, loading, unloading, and related support services in the UK. By making a booking, requesting a quote, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be fair, practical, and consistent with applicable UK law, while avoiding any unnecessary local detail.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the provider of the man and van service, and references to “you” or “the customer” mean the person or business receiving the service. These terms apply to domestic and commercial bookings, including single-item transport, furniture moves, light removals, collection and delivery jobs, and similar assignments. Where a written quotation or booking confirmation includes special conditions, those conditions will apply in addition to these terms unless we state otherwise in writing.

We may update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a later amendment is required by law or agreed in writing. If any part of these terms is found to be unenforceable, the rest will continue to apply. Headings are for convenience only and do not affect interpretation.

1. Booking Process

All bookings are subject to availability and acceptance. A booking is only confirmed once we have acknowledged the request and, where required, received the agreed deposit or full payment. Quotes are usually based on the information supplied by the customer, including the collection and delivery addresses, access conditions, item sizes, number of helpers needed, waiting time expectations, and any special handling requirements. If the information provided is incomplete or inaccurate, the price, timing, and scope of the service may change.

When you request a van and man service or a similar transport service, you must provide accurate and complete details. This includes the number and type of items, whether stairs or lifts are involved, whether parking is restricted, and whether any item is fragile, heavy, awkward, hazardous, or requires dismantling or reassembly. We rely on your description when allocating the correct vehicle, equipment, and labour. If additional resources are needed on the day, we may adjust the fee accordingly, provided the adjustment is reasonable and explained to you.

By making a booking, you confirm that you have the authority to contract for the work and that any access arrangements, permissions, or permits needed for the job are your responsibility unless we specifically agree otherwise. If an appointment time is given, it is an estimated time of arrival unless we expressly confirm a fixed start time. Delays may occur due to traffic, weather, vehicle issues, or prior jobs, and we will aim to keep you informed where possible.

We reserve the right to refuse or cancel a booking if the job is unsafe, unlawful, misdescribed, or outside our normal service scope. This includes circumstances where the load exceeds the vehicle capacity, the property access is unsuitable, the items present a health and safety risk, or the customer requests transport of prohibited items. We may also decline work where there is a risk of damage to property, injury to persons, or breach of law.

If you need to change your booking, please notify us as soon as possible. We will try to accommodate reasonable amendments, but changes may affect the price, timing, or availability. Any changes agreed verbally or by message may be treated as part of the contract if they are clear and capable of being verified. Customers are responsible for checking the booking details and ensuring that all relevant information has been supplied before the service starts.

2. Payments

Unless otherwise agreed, payment is due in full on completion of the service. For some bookings, we may request a deposit or advance payment to secure the date. Deposits may be non-refundable in accordance with the cancellation terms below. We accept payment methods that we state as available at the time of booking. Any charges quoted are in pounds sterling and may be subject to VAT where applicable.

The quoted price will normally cover the work described in the booking confirmation. Additional charges may apply for waiting time, extra labour, failed delivery attempts caused by customer-side issues, parking penalties caused by customer instructions or omissions, congestion-related delays where chargeable, stair carries, long carries, dismantling, reassembly, disposal, or other extra services not included in the original quotation. Where possible, we will explain any likely extra cost before it is incurred. If unforeseen circumstances arise during the job, we may charge a reasonable additional amount based on the extra time, effort, or resources required.

Payment must be made without deduction or set-off unless required by law. If an invoice is issued, it must be paid by the date shown. We may charge statutory interest and reasonable recovery costs on overdue sums in line with applicable UK legislation. We also reserve the right to suspend further work, retain goods lawfully where permitted, or refuse future bookings where payment has not been made as agreed.

3. Cancellations and Re-Bookings

You may cancel a booking by giving reasonable notice. The amount payable on cancellation depends on how much notice is provided and whether any non-recoverable costs have already been incurred. If you cancel well in advance, we may refund any deposit less genuine administrative or third-party expenses. If you cancel close to the booked date or after the vehicle, staff, or equipment has been allocated, we may retain some or all of the deposit and/or charge a fair cancellation fee.

If you fail to be present, fail to provide access, are not ready for collection, or cannot complete payment as agreed, this may be treated as a late cancellation or failed job. In those circumstances, we may charge for wasted travel time, labour already provided, fuel, parking, and any other reasonable losses. If the service is rescheduled, we may do so at our discretion and subject to availability. Any new date may require a revised quote.

We may cancel or postpone a booking because of events outside our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will aim to rearrange the service at a suitable time or, if appropriate, refund any amount paid for the undelivered part of the service. We will not be responsible for indirect loss arising from such circumstances, provided we have acted reasonably.

4. Customer Responsibilities

You must ensure that the items to be moved are ready for collection at the agreed time, suitably packed if packing is your responsibility, and clearly identified where necessary. The customer must take reasonable steps to protect valuables, confidential documents, fragile items, and irreplaceable possessions. Unless we expressly agree to do so, we do not inspect the contents of boxes or packages, and we accept no responsibility for items packed by the customer in a way that makes them vulnerable to damage.

You are responsible for telling us about any item that is hazardous, sharp, contaminated, unusually heavy, or likely to cause injury or damage. This includes, without limitation, flammable materials, gas cylinders, chemicals, asbestos-containing items, explosive items, illegal goods, and live animals. We may refuse to transport any item that is unsafe, prohibited, or not properly declared. Any losses caused by failing to disclose such information may be your responsibility.

The customer must also ensure that parking, access, entry permissions, building rules, and lift bookings are arranged in advance where needed. If access is limited or delayed, we may need to change the method of work or charge additional waiting time. You should be present or have an authorised representative available to provide instructions, approve any changes, and confirm completion where required.

5. Liability and Damage

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or legal fault. We are not responsible for pre-existing damage, wear and tear, hidden defects, unsuitable packaging, or damage caused by the customer’s instructions or omissions. We are also not liable for loss arising from items packed, loaded, or unloaded by the customer unless the loss was caused by our negligence.

We will not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law. Where we are found liable for damage to an item, our responsibility may be limited to the reasonable repair cost, replacement cost, or the fair market value of the item, whichever is lower and appropriate in the circumstances. Customers should inform us promptly of any issue so it can be investigated.

If damage is discovered, you must notify us as soon as reasonably practicable and before the item is altered, repaired, or disposed of, unless this would be unreasonable. We may require photographs, a description of the item, proof of value, and details of how the damage occurred. Any claim must be supported by evidence and must allow us a fair opportunity to inspect the matter. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

6. Waste Regulations and Disposal

Where our service includes removal, clearance, disposal, or transfer of unwanted items, both parties must comply with applicable UK waste laws and environmental duties. We will only transport, dispose of, or handle waste that we are authorised and equipped to manage. We do not accept responsibility for waste that has been misdescribed, concealed, or presented in a way that makes it unlawful or unsafe to move. Customers must not ask us to remove items that require specialist licensing or treatment unless this has been agreed in advance and is lawful.

You must tell us whether any item should be treated as waste, reused, donated, recycled, or destroyed. Where appropriate, we may separate items for recycling or responsible disposal, but we are not obliged to inspect every item in detail unless this forms part of the agreed service. The customer remains responsible for confirming ownership of items presented for removal and for ensuring that no goods are removed in error. If a waste transfer note, receipt, or similar record is needed, we may provide one where required by law or by agreement.

We will not collect hazardous waste, controlled substances, or items that require specialist disposal unless expressly agreed and legally permitted. If prohibited waste is presented on site, we may refuse to handle it and may still charge for any time, travel, or setup already incurred. Any fines, enforcement action, or losses arising from the customer’s failure to disclose the true nature of materials presented for removal may be the customer’s responsibility, to the extent permitted by law.

7. Property, Access, and Working Conditions

You must ensure that the working area is reasonably safe and that all floors, entrances, paths, and access routes are suitable for the service. If the property has narrow staircases, limited turning space, low ceilings, fragile surfaces, or other access difficulties, you must notify us in advance. We may refuse to move items that cannot be handled safely or without risking damage to the property, the goods, our vehicle, or persons present. Where necessary, we may ask you to remove obstacles or provide additional help.

We will not be responsible for damage caused by structurally weak furniture, defective fixtures, loose fittings, or hidden issues that are not reasonably apparent. If an item requires dismantling, reassembly, or special handling, this should be agreed before the booking begins. We do not guarantee that all items can be dismantled or reassembled without damage, particularly where fittings are old, previously damaged, or assembled in a way that prevents safe removal.

We may pause work if conditions become unsafe, if weather or access creates a risk, or if the customer or a third party interferes with the service. Any delay caused by unsafe or unsuitable conditions may be charged as waiting time or additional labour. We may also refuse to continue if the customer behaves abusively, illegally, or in a manner that creates a risk to health and safety.

8. General Legal Terms

These terms constitute the full agreement between the parties in relation to the booked service, unless a written variation is agreed. If we choose not to enforce any right at a particular time, that does not mean we waive it permanently. A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, unless we expressly say otherwise.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where the law gives you protection that cannot be excluded. If you are booking on behalf of a business, you confirm that you have authority to do so and that the service is required for business purposes unless stated otherwise. We may assign or subcontract elements of the work where necessary, provided the service remains reasonably consistent with the booking.

These terms should be read in a sensible and ordinary way. If any clause is found invalid or unenforceable, it shall be interpreted, limited, or removed only to the extent necessary, and the remaining clauses will remain in force.

9. Governing Law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the service is supplied in another part of the UK, the contract will still be read in line with the applicable legal framework for the place where the claim is brought, to the extent required by law.

By booking with Man With Van The Hyde, you confirm that you understand and accept these terms. They are designed to create a clear, fair basis for a professional man with a van arrangement, covering booking, payment, cancellation, liability, and waste responsibilities. If you proceed with a booking, you agree that these conditions apply to the service requested.